Frequently Asked Questions
Everything you need to know about your equestrian gear and order.
What is the 100% Satisfaction Guarantee?
At Dover Saddlery, we stand behind the quality of our products. If you are not completely satisfied with your purchase, you may return it for a refund, exchange, or store credit within one year of the purchase date, provided it is in its original condition.
How can I track my order?
Once your order has shipped, you will receive an email containing your tracking number and a link to the carrier's website. You can also track your status by logging into your account on our website and visiting the 'Order History' section.
Do you offer professional saddle fitting services?
Yes, we offer professional saddle fitting consultations. You can visit one of our retail locations to speak with a specialist or contact our customer service team to learn about our mobile fitting services and trial programs.
How do I determine the correct size for horse blankets and boots?
Each product page includes a specific size chart. For horse blankets, measure from the center of the chest to the center of the tail. If you need further assistance, our product specialists are available via phone to help you find the perfect fit.
Do you ship internationally?
Dover Saddlery proudly ships to equestrian enthusiasts worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
Can I use a Dover Saddlery gift card online and in-store?
Yes, our gift cards are versatile and can be redeemed on our website, through our catalog, or at any of our retail store locations across the country.